Cancellation and Refund Policy

At Asma, we strive to provide the best shopping experience for our customers. If you need to cancel an order or request a refund, we are here to assist you. Please read the following terms for cancellations and refunds.

1. Cancellation Policy

  • Before Shipment:
    If you wish to cancel your order, please contact us at customercare@asma.net.in as soon as possible. If the order has not yet been processed or shipped, we will cancel the order and issue a full refund.
  • After Shipment:
    Once the order has been shipped, we cannot process cancellations. However, you can still return the item once you receive it, subject to our Return and Exchange Policy.
  • Non-Cancellable Orders:
    Orders that have already been dispatched or those containing customized or personalized items cannot be cancelled.

2. Refund Policy

  • Refund Eligibility:
    Refunds are available under the following conditions:
    • You have canceled the order before it has been shipped.
    • You return an item according to our Return and Exchange Policy (unused, undamaged, and within 7 days of delivery).
    • You received a damaged, defective, or incorrect item.
  • Refund Process:
    • For cancellations before shipment, your refund will be processed immediately to the original payment method.
    • For returns, once we receive and inspect the returned product, we will initiate the refund process. The refund will be credited to your original payment method within 7-10 business days.
  • Refund Amount:
    • The full purchase price will be refunded, excluding shipping fees (if applicable), unless the refund is due to a mistake on our part, such as sending the wrong or defective product.
    • If the item is returned after being used, washed, or damaged, we may issue a partial refund or refuse the refund altogether.
  • Late or Missing Refunds:
    If you haven’t received a refund yet, please: 
    1. Check your bank account again.
    2. Contact your credit card company or bank. It may take some time before your refund is officially posted.
    3. If you’ve done all of this and still haven’t received your refund, please contact us at customercare@asma.net.in.

3. Cancellation and Refund Conditions

  • Shipping Fees:
    Shipping fees are non-refundable, unless the cancellation or return is due to our error (e.g., wrong or damaged items).
  • Partial Cancellations:
    If you have multiple items in your order and wish to cancel only one or a few, we will issue a refund for the canceled items. If the items are part of a bundled offer, the refund will be processed after evaluating the specific offer terms.

4. How to Cancel an Order or Request a Refund

To cancel an order or request a refund, follow these steps:

  1. For Cancellation:
    Contact us immediately at customercare@asma.net.in with your order details (order number, name, email, etc.). If the order has not been shipped, we will process the cancellation.
  2. For Refund:
    If you're requesting a refund after returning an item, please email us at customercare@asma.net.in with:
    • Your order number.
    • Reason for return (damaged, defective, or incorrect item).
    • Any supporting images (if applicable).

We will process your refund as soon as possible and send you an update.

5. Exceptions

  • Custom or personalized products cannot be canceled or refunded unless they are defective or damaged.
  • Sale or clearance items are typically non-refundable, except for defective products.

6. Contact Us

For cancellations, refunds, or any related inquiries, please reach out to our customer support team: