Shipping and Delivery Policy

At Asma, we are committed to providing our customers with a smooth and efficient shipping experience. Below are the details of our shipping policy:

1. Order Processing Time

  • Orders are processed within 2–3 business days from the time they are placed.
  • Please note that processing times do not include weekends or public holidays.
  • You will receive an email notification with tracking information once your order has been shipped.

2. Shipping Methods and Delivery Times

  • Domestic Shipping (within India):
    We offer various shipping methods, including standard and express delivery. Shipping costs and delivery times depend on the delivery location and the method chosen.
    • Standard Shipping: 5–7 business days
    • Express Shipping: 2–3 business days (available for select areas)
  • International Shipping:
    We currently do not offer international shipping, but we are actively exploring options to extend our service to international customers.

3. Shipping Charges

  • Shipping costs are calculated at checkout based on the delivery address and the chosen shipping method.
  • Free shipping may be available on certain promotional orders or during sales events. Please check the website for applicable offers.

4. Order Tracking

  • Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order via our shipping partner’s website.
  • If you did not receive tracking information, please contact us at customercare@asma.net.in for assistance.

5. Address Accuracy

  • Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for delays or delivery issues caused by incorrect or incomplete addresses.
  • If you realize there is an error in your shipping address after placing your order, please contact us immediately at customercare@asma.net.in so we can assist you with making any necessary changes.

6. Shipping Delays

  • While we strive to meet all shipping times, delivery may be delayed due to unforeseen circumstances such as weather, customs processing, or other events beyond our control.
  • In case of any shipping delays, we will notify you as soon as possible.

7. Shipping Restrictions

  • Certain items may have shipping restrictions due to size, weight, or regulatory requirements. If there are any restrictions on your order, we will inform you before proceeding with the shipment.

8. Lost or Damaged Items

  • We take every precaution to ensure that your order arrives in perfect condition. However, if your order arrives damaged or is lost during shipping, please contact us immediately at customercare@asma.net.in. We will work with our shipping partners to resolve the issue.

9. Returns and Exchanges

  • For information regarding returns or exchanges, please refer to our Return Policy.

10. Contact Us

If you have any questions or concerns regarding your shipment, please don’t hesitate to reach out to our customer service team: