Shipping Policy

We want your Asma order to reach you safely and on time. This Shipping Policy explains how we dispatch and deliver across India.

Last updated: 24 August 2026

This Shipping Policy applies to purchases made through asma.net.in, operated by ASMA. Guptas Textiles Annexe is a unit of ASMA.

Payment and order processing

All website orders are prepaid. Cash on Delivery is not available. An order is processed only after successful payment and, for international orders, acceptance and payment of the separately communicated international courier charge.

Product preparation and dispatch timelines are shown on the relevant product page or order confirmation. Ready-to-ship and made-to-order products may have different timelines. Made-to-order, alteration and customisation timelines are estimates and can vary during peak periods, quality checks, courier disruption or events beyond our reasonable control. We will inform the customer of a material delay.

Shipping within India

The following standard shipping charges apply per checkout shipping profile or order group:

  • Lehengas and crop-top sets: ₹2,500.

  • All other products: ₹800.

The complete applicable shipping charge must be displayed before the customer authorises payment. For a mixed cart, Shopify may combine shipping charges from different product profiles; the total shown at checkout is the shipping charge accepted with the order. No additional domestic shipping charge will be imposed after payment unless the customer later requests a change in address, service or order.

International shipping

International shipping is charged at actual courier cost after the order is packed and its final weight and dimensions are known. This must be disclosed prominently on applicable product, cart and checkout pages. Any ₹0 shipping line shown during the initial checkout is only a technical placeholder and does not mean free international shipping.

The initial international transaction is a provisional reservation and is not accepted for fulfilment until the customer accepts the courier quotation. After packing, ASMA will send the customer an itemised courier quotation and a secure payment request. The order will be dispatched only after this amount is paid. No alteration, customisation or made-to-order production will begin until the customer accepts the quotation. If the customer declines it, ASMA will cancel the provisional order and initiate a full refund of the product payment without a cancellation fee.

Import duty, customs duty, destination taxes, brokerage and other charges imposed by a government, customs authority or destination carrier are payable by the customer unless expressly included in writing.

Delivery

Customers must provide an accurate delivery address, email address and mobile number. Courier delivery dates are estimates and are not guaranteed. We will provide tracking information when available.

If delivery fails because of an incorrect address, refusal, non-availability or repeated unsuccessful delivery attempts, documented and reasonable re-delivery or return-to-origin costs may be charged after being communicated to the customer. This does not apply where the failure was caused by ASMA or the courier.

Damage, loss or incorrect delivery

Please inspect the parcel promptly. For a damaged, defective, incomplete or incorrect item, contact customercare@asma.net.in with the order number, photographs and, where available, an unboxing video. An unboxing video is helpful evidence but is not the sole basis on which a lawful claim will be rejected.

For an accepted claim involving a damaged, defective, incorrect, incomplete, materially misdescribed or unreasonably delayed item, ASMA will bear reasonable return and replacement shipping and provide the remedy required under applicable law. A courier delay caused by force majeure will be assessed according to the circumstances and applicable law.

Contact

Adarsh Gupta, CEO and Grievance Officer, ASMA
Email: customercare@asma.net.in
Phone: +91 80500 77460