ASMA Shopify Policy Updates

Prepared 24 August 2026 for ASMA, GSTIN 29ABMFA4610P1ZZ.

Important: This is operational policy wording prepared from the store's stated practices and current checkout configuration. It is not a substitute for review by a qualified Indian lawyer. Replace “Customer Care Manager” with the full legal name of ASMA's designated grievance officer.

Shipping policy

Last updated: 24 August 2026

Order processing and payment

Orders are processed only after successful online payment. Cash on Delivery is not available. Processing and dispatch estimates are provided in good faith and may vary during peak periods, customisation, quality checks, courier disruptions, or events beyond our reasonable control.

Shipping within India

• Lehengas and Crop Tops: ₹2,500 per applicable shipping profile/order group.

• Other products: ₹800 per applicable shipping profile/order group.

If a cart contains products from more than one shipping profile, Shopify may combine the applicable rates. The total shipping charge is displayed before payment and forms part of the order total accepted by the customer.

For an approved change-of-mind return or size exchange within India, return shipping is paid by the customer at the applicable standard amount: ₹2,500 for Lehenga and Crop Top items and ₹800 for other products. If an exchange item is sent back to the customer, an additional re-shipping charge at the applicable rate may also apply and will be disclosed before dispatch.

International shipping

International shipping is not free and is not included in the initial product total. Checkout may display ₹0 for the shipping line solely because the final courier charge can be determined only after the order is packed and measured.

After packing, ASMA will obtain the actual courier charge based on destination, packed weight, dimensions, service level and applicable surcharges. ASMA will add a custom shipping fee to the Shopify order and send a secure invoice. The international order will be dispatched only after that invoice is paid.

If the customer does not accept the international shipping quotation, the customer may request cancellation before dispatch. Any refund will be processed according to the Refund Policy. Import duties, customs charges, destination taxes, brokerage and similar government or carrier charges are the customer's responsibility unless expressly stated otherwise.

Delivery and address accuracy

Customers must provide a complete and accurate address, email address and mobile number. Additional costs caused by an incorrect address, refusal, failed delivery or repeated delivery attempt may be charged to the customer where permitted by law. Courier timelines are estimates and are not guaranteed.

Damage or loss in transit

Please inspect the parcel at delivery and contact customercare@asma.net.in promptly with the order number, photographs and an unboxing video if the parcel or product is damaged, incomplete or incorrect. Nothing in this policy limits rights available under applicable consumer law.

Contact

Email: customercare@asma.net.in
Phone: +91 8050077460

Refund policy

Last updated: 24 August 2026

Seven-day request period

You may request an eligible return or exchange within 7 calendar days after delivery by emailing customercare@asma.net.in with your order number and reason. The item must be unworn, unused, unwashed, unaltered, with tags attached, and returned with its original packaging and proof of purchase.

Do not send an item without approval and return instructions. Unauthorised returns may be refused.

Wrong, defective or damaged items

Please inspect the order on receipt. If an item is wrong, defective, damaged or materially different from its description, contact us promptly and provide photographs and, where available, an unboxing video. If the claim is accepted, we will provide an appropriate replacement, exchange, repair or refund in accordance with applicable law. We will bear reasonable return shipping for an accepted wrong, defective or damaged-item claim.

Change-of-mind and size exchanges

For an approved change-of-mind return or size exchange within India, the customer is responsible for secure return shipping at the applicable standard amount: ₹2,500 for Lehenga and Crop Top items and ₹800 for other products. If an exchange item is sent back to the customer, an additional re-shipping charge at the applicable rate may apply and will be disclosed before dispatch. Original shipping charges and separately invoiced international courier charges are non-refundable after dispatch, except where required by law or where the return results from our error or an accepted defect.

Non-returnable items

Custom-made, personalised, altered or made-to-measure products; worn, washed or damaged items; items without original tags; gift cards; and final-sale items are not eligible for change-of-mind return. This exclusion does not remove remedies available for goods that are defective, damaged, incorrect or misdescribed.

International orders

International shipping is invoiced separately at actual cost after packing. Import duties, destination taxes, customs charges and brokerage are not refundable by ASMA. If an international customer declines the shipping quotation before dispatch, the order may be cancelled and the product payment refunded.

Refund processing

After an approved return is received and inspected, we will notify you of the decision. Approved refunds are issued to the original payment method, generally within 10 business days of approval. Banks and payment providers may require additional processing time.

Cancellations

Cancellation requests are considered only before dispatch. Once dispatched, the return conditions above apply. ASMA may cancel and refund an order if an item is unavailable, pricing is clearly erroneous, payment cannot be verified, or fulfilment is not reasonably possible.

Contact and return address

Email: customercare@asma.net.in
Phone: +91 8050077460
ASMA, No. 54, SVP Arcade, Ground Floor, Lalbagh Main Road Cross, near Passport Office, Sudhamanagar, Bengaluru 560027, Karnataka, India.

Contact information

Trade name: ASMA
Customer care and grievance contact: Customer Care Manager, ASMA
Phone: +91 8050077460
Email: customercare@asma.net.in
Address: ASMA, No. 54, SVP Arcade, Ground Floor, Lalbagh Main Road Cross, near Passport Office, Sudhamanagar, Bengaluru 560027, Karnataka, India.
GSTIN: 29ABMFA4610P1ZZ

Customer complaints may be submitted by email with the order number and supporting details. We aim to acknowledge complaints within 48 hours and resolve them within the time required by applicable law.

Add to Terms of Service

ASMA shipping, payment and international-order terms

ASMA accepts online payment methods displayed at checkout. Cash on Delivery is not offered. Domestic shipping charges are ₹2,500 for Lehenga and Crop Top products and ₹800 for other products, subject to the applicable Shopify shipping profile. Mixed carts may combine profile rates; the final amount shown before payment is the applicable charge.

For international orders, any ₹0 shipping line at initial checkout does not mean free shipping. The actual courier charge is calculated after packing and is invoiced separately through Shopify. International orders are dispatched only after the additional shipping invoice is paid. Customers who decline the quotation may cancel before dispatch, subject to the Refund Policy. Import duties, customs fees, destination taxes and brokerage are the customer's responsibility.

Product colours may vary slightly because of photography, lighting and screen settings. Measurements and descriptions are provided with reasonable care. Nothing in these Terms excludes or limits rights or remedies that cannot lawfully be excluded under applicable consumer law.

Customers must provide accurate contact and delivery information. ASMA may contact customers by email, phone or messaging service for order verification, shipping quotations, fulfilment, delivery and customer support. Marketing messages are sent only where consent or another lawful basis applies, and customers may opt out.

These Terms are governed by the laws of India. Subject to mandatory consumer-protection rights and jurisdiction rules, disputes are subject to the courts of Bengaluru, Karnataka.

Add to Privacy Policy

India privacy and order-contact supplement

When you place an order, request a shipping quotation, contact customer support, subscribe to marketing or voluntarily submit a form, ASMA may collect your name, email address, mobile number, billing and delivery address, order details and communications. ASMA uses this information for payment processing, fraud prevention, order verification, packing, shipping quotations, fulfilment, delivery updates, returns, customer support, legal compliance and, where you have consented, marketing.

ASMA may share necessary order data with Shopify, payment processors, courier and logistics providers, technology vendors and professional advisers only for legitimate business, contractual, security or legal purposes. ASMA does not promise to collect the email address or mobile number of every anonymous visitor and does not knowingly obtain such contact details without the visitor providing them.

Where consent is the basis for marketing or optional processing, consent must be freely given through a clear affirmative action and may be withdrawn. You may request access, correction, updating or erasure of eligible personal data, or raise a grievance, by contacting customercare@asma.net.in or +91 8050077460. ASMA retains information only for as long as reasonably necessary for the stated purposes and applicable legal, tax, accounting, fraud-prevention and dispute-resolution obligations.