Return and Exchange Policy

At Asma, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a return and exchange policy to make things right. Please read the terms and conditions of our Return and Exchange Policy below:

1. Eligibility for Return/Exchange

  • Returns: We accept returns on unused and unwashed items within 7 days of delivery.
  • Exchanges: If you receive a damaged or defective item, we offer an exchange within 7 days of delivery.
  • Non-Returnable/Non-Exchangeable Items:
    • Sale, discounted, or promotional items (unless specified).
    • Items with damaged or tampered packaging.
    • Items that have been used, washed, or altered in any way.

2. Conditions for Return/Exchange

The product must be in its original condition, including tags, packaging, and receipt.

  • Returns or exchanges will not be accepted if the product shows signs of use, wear, or damage.
  • To initiate a return or exchange, please contact our customer support team at customercare@asma.net.in with your order number and the reason for return/exchange.

3. Return Process

  • To initiate a return, please follow these steps:
    1. Contact our customer service team via email at customercare@asma.net.in to request a return authorization.
    2. Once your request is approved, we will provide you with a return shipping label (for domestic returns only).
    3. Ship the item back to us in its original packaging within 7 days of receiving the return authorization.
    4. Once we receive the returned product, we will process your return within 5-7 business days.
  • Return Shipping Costs:
    • If the return is due to an error on our part (e.g., wrong item or damaged product), return shipping is free.
    • For returns not related to an error on our part, the customer is responsible for the return shipping costs.

4. Exchange Process

  • If you'd like to exchange an item for a different size or color, please contact us at customercare@asma.net.in with your order number and the details of the item you'd like to exchange.
  • After your exchange request is approved, we will guide you through the exchange process.
  • Exchange Shipping Costs:
    • If the exchange is due to a product defect or our mistake, the exchange shipping is free.
    • If the exchange is for personal reasons (e.g., choosing a different size or color), the customer is responsible for the shipping costs.

5. Refunds

  • Refunds will be issued to the original payment method once we receive and inspect the returned item.
  • Please allow 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.
  • If the returned product does not meet our return criteria, we reserve the right to refuse the refund or charge a restocking fee.

6. Defective or Damaged Items

  • If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery. We will arrange a replacement or refund at no extra cost.
  • We may ask for pictures of the defective or damaged item to help expedite the resolution process.

7. Exceptions and Non-Refundable Items

  • Certain items are not eligible for returns or exchanges, such as:
    • Gift cards.
    • Personal care items (if applicable).
    • Any product marked as final sale.

8. Contact Us

If you have any questions regarding returns, exchanges, or the status of your refund, please feel free to reach out to us: