Frequently Asked Questions | ASMA & Guptas

ASMA and Guptas Textiles Annexe shopping questions

Stores & Visits

1. Where are ASMA and Guptas Textiles Annexe stores located?

We currently operate seven showrooms in Bengaluru. ASMA women’s wear is available in Malleshwaram, Jayanagar and Commercial Street. Guptas Textiles Annexe men’s wear is available in Malleshwaram, Jayanagar, Commercial Street and HSR Layout. The HSR Layout showroom is for Guptas Textiles Annexe men’s wear only. Get directions to the HSR Layout men’s store on Google Maps.

2. What are your store timings?

Our Malleshwaram, Jayanagar and Commercial Street store pages list daily hours of 10:30 AM to 9 PM. For HSR Layout or holiday hours, please call or WhatsApp +91 80500 77460 before visiting.

3. Do I need an appointment to visit the store?

Walk-ins are welcome. For bridal shopping, we recommend booking an appointment for a smoother, more personalised experience.

4. Do you offer men’s wear?

Men’s wedding, ethnic and formal wear is available from the separate brand Guptas Textiles Annexe. ASMA focuses on women’s bridal, ethnic and occasion wear.

Products & Collections

5. What products does ASMA offer?

ASMA offers women’s bridal lehengas, sarees, gowns and Anarkalis, crop-top and coordinated occasion sets, kurti sets and dress materials. Explore Gowns and Anarkalis or Straight Cuts and Sharara Sets. Men’s wedding and formal wear belongs to Guptas Textiles Annexe.

6. Do you launch new designs frequently?

Yes. New collections arrive regularly across categories.

7. Are all products available online?

Not yet. Some styles are store exclusives. A video shopping appointment can help you view a wider in-store selection remotely.

Tailoring & Customisation

8. Do you offer tailoring?

Yes. In-house tailoring and fitting support is available for many products.

9. Do you take measurements during video shopping?

Our team can guide you during a live appointment on taking measurements at home.

10. Can I customise a design?

Changes such as sleeves, neckline, blouse pattern and minor adjustments may be possible depending on the outfit.

11. How long does tailoring take?

Tailoring typically takes 7–12 days depending on the garment and the work required.

Video Shopping

12. What is a video shopping appointment?

It is a live WhatsApp or Zoom session where a stylist shows outfits from the store, including close-up detailing.

13. Is video shopping free?

Yes. You pay only if you decide to purchase.

14. How long is each session?

Sessions usually take around 20–40 minutes.

15. How do I book a video appointment?

Call or WhatsApp +91 80500 77460 or email customercare@asma.net.in.

Sizing & Styling

16. What sizes do you offer?

Many outfits are available from XS to 3XL. Availability varies by style, and selected plus-size customisation may be possible.

17. Will I get can-can in lehengas?

Many bridal lehengas include can-can and finishing. Please confirm the details on the specific product.

18. Do you guide brides on styling?

Yes. Our stylists can help with colours, silhouettes, fit and coordinated styling for the occasion.

Billing & Payments

19. What payment methods do you accept?

For website orders, all orders are prepaid. Cash on Delivery is not available. Online checkout may offer UPI, debit/credit cards, net banking, wallets or other supported prepaid methods. In-store payment options can differ.

20. Can I pay partially and book an outfit?

Partial-advance booking may be available for selected in-store purchases. Please confirm the terms with the store team before payment.

21. Do you offer EMI?

EMI may be available on eligible cards or payment methods. Please check the options shown at billing or checkout.

Shipping & Delivery

22. Do you ship outside Bengaluru?

Yes. We ship eligible online orders across India. Standard domestic shipping charges are ₹2,500 for lehengas and crop-top sets and ₹800 for all other products, as shown at checkout.

23. Do you ship internationally?

International delivery may be available. International shipping is not free and is charged at actual courier cost after packing. Please contact customercare@asma.net.in before ordering to confirm serviceability and charges.

24. How long does shipping take?

Orders are generally processed and dispatched within 2–4 business days. Estimated delivery is 5–7 business days from dispatch depending on location. Made-to-order, custom-stitched and bridal pieces may require additional time, which is communicated at the time of order.

Returns, Exchanges & Refunds

25. What is your return and refund policy?

Refunds are offered only for items that are damaged, defective or incorrectly shipped, subject to the published policy. Custom-stitched, made-to-order, altered garments and other listed final-sale categories are not eligible for ordinary return or exchange except where the item arrives damaged or defective.

26. Can I exchange a product?

Eligible items may be requested for exchange within 7 days of delivery for size or fit. The item must be unused, unwashed and undamaged with original tags and packaging, and proof of purchase is required. Please see our Return, Exchange & Refund Policy for complete conditions and exclusions.

27. What if my order arrives damaged or incorrect?

Please report damaged, defective or incorrectly shipped items within 48 hours of delivery with your order details and supporting photos or video so our team can assist you.

Order Support

28. Who do I contact for order updates?

Call or WhatsApp +91 80500 77460 or email customercare@asma.net.in.

29. Can I get pictures or videos of shortlisted outfits?

Our team can share product images or videos after your store or video-shopping session where available.

30. Do you offer group or family shopping assistance?

Yes. Our team can help families coordinate outfits, colours and occasion styling.

Bridal Shopping

31. How early should a bride start shopping?

We recommend starting at least 4–8 weeks before the event, and earlier when custom work or multiple functions are involved.

32. Can I bring my family to the store?

Yes. Families are welcome to shop together.

33. Do you style brides for multiple functions?

Yes. Our team can assist with outfits for Mehendi, Sangeet, Haldi, Wedding and Reception events.

34. Do you help with colour selection and theme matching?

Yes. Our stylists can help coordinate colours and outfits based on the occasion, venue and wedding theme.

Men’s Wear

35. Where can I shop for sherwanis and men’s wedding wear?

Choose Guptas Textiles Annexe for men’s sherwanis, suits and occasion wear in Commercial Street, Jayanagar, Malleshwaram and HSR Layout. HSR is men’s wear only. ASMA’s three showrooms are women’s-wear destinations.

36. Do men’s outfits come with alterations?

Fitting and alteration support is available for many sherwanis, suits and kurta sets. Please confirm the service for your selected garment.

Offers & Customer Care

37. Do you provide seasonal offers?

Offers may be announced during selected festive and wedding-season periods. Current offers, if any, are communicated through our official channels and stores.

38. Do you offer bridal group discounts?

Selected group or family-purchase benefits may be available from time to time. Please speak with the store team for current terms.

39. How do I contact customer care?

Call or WhatsApp +91 80500 77460 or email customercare@asma.net.in.

40. What are customer-care timings?

Customer care is available daily from 11 AM to 8 PM.

For policy details: please refer to the Shipping Policy and Return, Exchange & Refund Policy linked in the website footer.

More Shopping & Product Questions

41. How do I choose the right size when ordering online?

Check the size options and measurements shown on the product page and compare them with your current body measurements. For fitted garments such as blouses, lehengas, gowns, sherwanis and suits, accurate bust/chest, waist and hip measurements are especially important. If you are unsure, contact our customer-care team before ordering.

42. What should I do if I am between two sizes?

Fit can vary by silhouette, fabric and construction. If you fall between two sizes, contact us with your measurements and the product link so we can guide you on the more suitable option. Avoid altering the garment before confirming that the fit is right, as altered products may not be eligible for exchange.

43. How should I take my measurements before buying ethnic wear?

Use a soft measuring tape over light clothing and measure without pulling the tape too tightly. For women’s outfits, bust, waist, hip and height are usually the key measurements. For men’s wear, chest, waist, shoulder and height are commonly required. Our team can guide you if you need help measuring.

44. Does the model’s size guarantee the same fit on me?

No. Model images are useful for understanding the silhouette and styling, but fit depends on your own measurements, height and body proportions. Please rely on the product size information and your measurements when selecting a size.

45. Can I order a standard size and get alterations later?

Minor alterations may be possible for many garments, depending on the construction and available seam allowance. In-store alteration support is available for selected products. Please confirm alteration feasibility before making permanent changes to an online purchase.

46. Can you help me choose an outfit for a specific wedding function?

Yes. Tell us the occasion—such as Haldi, Mehendi, Sangeet, Engagement, Wedding or Reception—along with your preferred colour, budget and size. Our team can suggest suitable ASMA women’s styles or Guptas Textiles Annexe men’s styles.

Product Details & Appearance

47. How do I know exactly what is included with a product?

Please check the product title, images and description for the listed components. Depending on the style, an outfit may include items such as a lehenga, blouse and dupatta; a kurta and bottom; or a suit set. Jewellery, footwear and styling props shown in photographs are not included unless specifically stated.

48. Is the blouse with a saree stitched or unstitched?

This varies by product. Some sarees may include blouse fabric, while selected styles may have a stitched or ready blouse. Please check the individual product description or contact us before ordering if the blouse format is important to you.

49. Do lehengas always include a dupatta and can-can?

Not every lehenga is constructed the same way. Many styles include a dupatta and some include can-can or structured flare, but this must be confirmed from the specific product details. If anything is unclear, ask us before placing the order.

50. Will the colour look exactly the same as it does on my screen?

We aim to represent colours as accurately as possible, but slight variation can occur because of studio lighting, photography, fabric sheen and individual phone or monitor settings. This is why every product page carries a colour-variation disclaimer.

51. Can embroidery, beadwork or handwork vary slightly from piece to piece?

Yes. Hand-finished embroidery, sequins, stones, zari, beads and artisanal detailing can show small natural variations. These minor differences are part of the character of embellished garments and do not normally affect the overall design.

52. How can I see the garment details more closely before buying?

Use the product gallery to review the available images. If you need additional clarification on embroidery, fabric, blouse construction or garment components, contact customer care with the product link. Where available, our team can also assist through video shopping.

Stock, Dispatch & Order Availability

53. What does “Ready to Dispatch” mean?

Ready to Dispatch means at least one sellable variant of that product is currently in stock. The product page shows the applicable dispatch estimate. Delivery time after dispatch depends on the destination and courier serviceability.

54. Why does a product show one size available and another size sold out?

Inventory is tracked by variant, so different sizes or colours can have different stock levels. A product may remain available when one variant is in stock even if another size is sold out.

55. Will a sold-out style come back in stock?

Some styles may be restocked while others may be limited or seasonal. Stock availability can change quickly. If the size or style you want is sold out, contact us with the product link and our team can check whether a restock or a similar alternative is available.

56. What happens if an item becomes unavailable after I place my order?

We verify inventory while processing orders. In the unusual event that an ordered item cannot be fulfilled, our team will contact you. If we have to cancel an unavailable item, the applicable refund will be processed in accordance with our published Cancellation and Refund Policy.

Care, Storage & After-Purchase Questions

57. How should I care for heavily embroidered or bridal garments?

Follow any care instructions supplied with the garment. For heavily embellished, zari, sequin, stone-work or bridal pieces, professional dry cleaning is generally safer than home washing. Avoid rubbing, soaking or machine washing delicate embellishment unless the garment care label specifically allows it.

58. How should I store a lehenga, saree, sherwani or embellished outfit?

Store the garment clean and completely dry in a cool place away from direct sunlight and moisture. Heavy garments should be folded carefully rather than left hanging for long periods if the weight could stretch the fabric. Use breathable garment protection and avoid placing heavy objects on embroidery.

59. Can I iron or steam embellished garments?

Use caution. Direct high heat can damage delicate embroidery, sequins, stones, prints or synthetic fabrics. Follow the garment care label. Where suitable, low-temperature steaming from a safe distance is preferable, or have the garment professionally pressed.

60. How can I track my online order?

Tracking information is shared when available after dispatch. If you need an update, contact customer care with your order number at +91 80500 77460 or customercare@asma.net.in.

Still need help? Call or WhatsApp +91 80500 77460 or email customercare@asma.net.in. For final terms, please refer to the Shipping Policy, Return, Exchange & Refund Policy and Cancellation Policy linked in the website footer.