Return, Exchange & Refund Policy
We want you to love your Asma outfit. If something isn't right, here's how returns, exchanges and refunds work.
1. Exchange window
You may request an exchange within 7 days of delivery for size or fit, subject to the conditions below.
2. Conditions
- Item must be unused, unwashed and undamaged, with all original tags and packaging intact.
- Proof of purchase (order number/invoice) is required.
- Products must not carry stains, perfume, deodorant or alteration marks.
3. Non-returnable items
The following are final sale and cannot be returned or exchanged, except where they arrive damaged or defective: custom-stitched / made-to-order / altered garments, bridal couture made to measurement, blouses stitched to size, jewellery, and clearance items.
4. Refunds
Refunds are offered only for items that are damaged, defective or incorrectly shipped. Once received and quality-checked, refunds are processed to the original payment method within 5–7 business days. For COD orders, refunds are made via bank transfer/UPI to details you provide.
5. How to request
Email customercare@asma.net.in or call +91 80500 77460 within 7 days of delivery with your order number and photos (for damage/defect claims). Our team will guide you through pickup or drop-off.
6. Damaged or wrong item
Please report damaged, defective or wrong items within 48 hours of delivery with unboxing photos/video so we can resolve it quickly.
Business name: Asma (a partnership firm)
Registered office: Asma By Guptas (Corporate Office), No. 54, SVP Arcade, Ground Floor, next to Passport Office Lane, Sudhamanagar, Bengaluru – 560027, Karnataka, India
GSTIN: 29ABMFA4610P1ZZ
Website: https://asma.net.in
Customer care: customercare@asma.net.in | +91 80500 77460
Last updated: 30 July 2026. This document is a general template and not legal advice; please have it reviewed by a qualified advocate.