Grievance Redressal Policy

Asma is committed to resolving customer concerns fairly and promptly, in line with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000.

1. How to raise a grievance

Contact our customer care first at customercare@asma.net.in or +91 80500 77460 with your order number and details of the issue.

2. Grievance Officer

If your concern is not resolved, you may escalate to our Grievance Officer:

Mr. Adarsh Gupta
Email: adarshgupta1234@gmail.com
Phone: +91 98861 32044
Address: Asma By Guptas (Corporate Office), No. 54, SVP Arcade, Ground Floor, next to Passport Office Lane, Sudhamanagar, Bengaluru – 560027, Karnataka, India

3. Timelines

We acknowledge every grievance within 48 hours of receipt and endeavour to resolve it within 30 days, as required by law.

4. What to include

Please share your name, contact details, order number, a clear description of the issue, and any supporting photos so we can assist you faster.

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Business name: Asma (a partnership firm)
Registered office: Asma By Guptas (Corporate Office), No. 54, SVP Arcade, Ground Floor, next to Passport Office Lane, Sudhamanagar, Bengaluru – 560027, Karnataka, India
GSTIN: 29ABMFA4610P1ZZ
Website: https://asma.net.in
Customer care: customercare@asma.net.in | +91 80500 77460

Last updated: 30 July 2026. This document is a general template and not legal advice; please have it reviewed by a qualified advocate.